Collaborate

TeamSupport was created with the idea that solving problems is best handled by a team, and we have unique collaborative and social tools in place to let everyone work together to take care of your customers. These include powerful ticket management and assignment features, groups to make sure tickets are assigned to the correct teams, a Wiki for collaborative document and knowledge base editing, and the Water Cooler for internal discussions.

We also have the ability to bring in other departments outside of the traditional support group with tools for product development (defect & bug tracking), product management and QA so that the entire company can work together and break down the traditional corporate silos.

Enterprise Class Support & Help Desk System

Of course, we don’t let our innovative features take away from our core competency – TeamSupport is a world class ticketing and help desk application suitable for both externally facing customer support and internal IT Help Desk needs. We offer TeamSupport in a variety of editions to suit organizations of all sizes.

Let your Customers and End Users Help Themselves

TeamSupport has powerful tools to allow your customers to find solutions to their own problems, submit new issues, and communicate directly with your support team. Whether your end users are getting solutions via searching our powerful Knowledge Base or Wiki, or they are tracking the status of their previously submitted tickets, they will appreciate the information they have at their fingertips. Your support desk staff will also benefit from the reduction of inbound requests and from better communication tools. Whether handling support via phone, e-mail, or web, TeamSupport will let your customers work with you the way they want to!

Intuitive

TeamSupport is delivered using the software-as-a-service (SaaS) model which allows organizations to get up and running quickly and with no capital investment for additional hardware or software. Unlike other solutions, TeamSupport has a simple and clean interface which makes learning the application simple and straightforward.

Request a Live Demo

One of the best ways to learn about a new technology like TeamSupport is to attend a live one on one web demo. Our team is ready when you are to not only go over our solution, but also answer any questions that pertain to your specific operation. Send us an email or give us a call (800.596.2820) and we will take it from there.