Screen Shots - Click to view full screen

The dashboard presents the user with a simple overview of their tickets, the most active customers, recently added Knowledge base articles and unassigned group tickets. You will also notice the ability to open multiple tickets at once and tab between them with ease.
See all of your tickets by type (issues, bugs, features and tasks). You can see open tickets, close tickets unassigned tickets and all tickets regardless of status. Selecting a ticket in the grid displays a quick view in the lower section. Clicking the blue folder icon next to each ticket will open the full ticket properties for editing.
Modifying tickets is really simple. You can change assignment, add more entires (including attachments) and change any properties needed. Notice the linkage of multiple customers. This is a great way to identify multiple sites having the same issue. The custom fields you add for each ticket type will appear here and can be modified at anytime.
Define all of your products and versions. You can easily see what tickets are associated with each product, version, and customer.
Define who your customers are, what products and versions they are using, and attach important files and notes. You can also easily see all ticket details associated with each customer.
The User section is where all TeamSupport users are added and defined. Here we can see a list of users and their case load.
Define custom fields that fit your specific needs. Create pick lists, date/time fields, general text fields, number fields and more.
Define custom properties for various items such as ticket status, severity, action types, etc.
Define the lifecycle of tickets, assign ticket status and next possible steps for each ticket type (Issues, Tasks, Features and Bugs).
Define functional areas of your organization and assign users to any group desired. Tickets may be assigned to specific users as well as a group to allow all members of the group quick access for review, as well as the option to take ownership. Group examples may be level 1 support, level 2 and so on. This is a great way to move tickets up and down the chain.
Our simple wizard walks you though the process of choosing and defining the data you want to see. Users have access to all fields including custom fields you add along the way. In addition, you can add as many conditions to help you drill down on specific data.
Find important information quickly by searching keywords, specific words and phrases. Use boolean operators such as "and" "or" and many more to find exactly what you are looking for in short order. Sort columns, filter the results and export the data as well with a few simple clicks..
When a ticket is assigned to a user or group, TeamSupport generates an email which includes all of the information about the ticket. Clicking the link within the email takes the user directly to the ticket. Emails are also sent when tickets are modified to both TeamSupport users or your customers.

"TeamSupport has changed the way we handle customer support - and our customers love it!"

- Fred Cunha,

DGFastchannel

 
 
2009 Muroc Systems, Inc.
100 Highland Park Village, Suite 200 | Dallas, TX 75205 | 800.596.2820