Advanced Customer Portal
25 companies - $50/mo
50 companies - $100/mo
75 companies - $150/mo
100 companies - $200/mo
125 companies - $250/mo
Anything over 125 companies is considered
unlimited for $250/mo.*
The Advanced Customer Portal enables your customers to have control over their support experience. End users log into the portal where they can:
- Submit and close tickets
- View open and closed tickets
- Contribute additional information
- Add attachments
- Search the knowledge base as well as their tickets in general
TeamSupport handles the communication between you and your customers. As updates to the ticket happen by either the Agent or the Customer, the other is notified by email keeping everyone in the loop and informed. Agents can also determine what comments are visible to the customer or not - allowing your team to maintain internal privacy when appropriate.
The advanced portal can be used as a stand alone webpage that you simply link to from your main website, or you can place the portal into an iframe in your site. Click here to see how easy and intuitive the interface is for your customers to self serve.
The Advanced Customer Portal may be added on to Support Desk and Enterprise.
*A "company" refers to your customer's organization as a whole. It does not matter how many individual contacts within your customers organization need to have access. We simply price portal access at the company level, not individual contacts within the company. For example, if you have 25 customer "companies" that you would like to provide portal access to, and there are 5,000 contacts within those companies, the monthly cost would only be $50.00.
If you have any questions regarding portal pricing, please email our sales team.
One of the best ways to learn about a new technology like TeamSupport is to attend a live one on one web demo. Our team is ready when you are to not only go over our solution, but also answer any questions that pertain to your specific operation. Send us an email or give us a call (800.596.2820) and we will take it from there.
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