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Live Chat
FREE
TeamSupport Chat is a powerful and effective communication channel that helps to resolve customer issues and increase time to resolution rates. Chat can be configured to meet your organization's unique business requirements.
Our chat implementation is extremely powerful and has several key features:
- You can upload/create your own graphics for "Chat Now" buttons to show if there is an agent available or not.
- The chat dialog is customizable with your own graphics to represent your brand.
- Each TeamSupport user can have multiple chats running simultaneously to maximize the use of their time.
- If the user requesting a chat is an existing "customer" in TeamSupport the agent can easily pull up their record and see prior interactions.
- The agent can transfer the chat and conference in other TeamSupport users easily. This way, if the issue needs to get escalated to a different group or someone with more experience, the agent can make the transition seamlessly.
- Chat transcripts can be associated with a new or existing ticket in TeamSupport. This means that multiple chats about the same issue can be stored in a single ticket, and also that chat transcripts can be searched just like another ticket in the system.
- Leave a message! If your team is offline, your customers can submit their question and TeamSupport will create a "offline chat" ticket and notify your team so they can answer the question when they are back at work.
One of the best ways to learn about a new technology like TeamSupport is to attend a live one on one web demo. Our team is ready when you are to not only go over our solution, but also answer any questions that pertain to your specific operation. Send us an email or give us a call (800.596.2820) and we will take it from there.
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