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	Quote of the Day "Mistakes are the portals of discovery." James Joyce Tips and Tricks - Reminders Reminders are a great way to stay on top of follow ups with tickets, customer accounts and individual contacts.  Simply add a reminder and an email will be sent to you on the due date.  You can also see a list of your reminders by going to My Tickets -> Reminders tab. In addition, you can customize the emails that are sent to you by going to Admin->Email tab.  Scroll towards the bottom where the templates are and edit: Reminder - Ticket Reminder - Customer Reminder - Contact To add a reminder on a ticket, open a ticket and click "add" under the Reminders section on the right.  Fill in the form and click OK. To add a reminder to a company and/or contact, go to the Customers section and click the Add Reminder button. If you want to see a list of all your reminders, go to My Tickets on the left, then click on the Reminders tab. Click here to read more details about using reminders and see examples in the on-line documentation. Ask TeamSupport We know you have questions, email Joanne and we will try to answer as many as we can in our next newsletter.

TeamSupport New Features

Analytics

We are happy to announce the addition of analytics powered by Zoho Reports. This new reporting feature allows TeamSupport clients to easily filter, sort, view and analyze their business data. The intuitive drag-and-drop interface makes easy work of creating dashboards, graphs and reports to share with all, or selected team members.

Once the integration is set up, TeamSupport automatically updates Zoho Reports with Ticket data, Portal Logins, Chat Requests and Knowledge Base Traffic – all in near realtime. As a TeamSupport add-on, licenses—based on database size—are available directly through Zoho; a free version may be sufficient for the smaller TeamSupport account.

TeamSupport Trade Talk

Providing exceptional service to customers -- before, during and after the purchase -- can produce the most valuable link between customer, business and product. Vangie Beal discusses How to Deal With an Infuriated or Annoyed Customer.

Sometimes customer service revelations can be found in the most unusual places: What Underwear Taught Me About Customer Service.

Have you made your annual customer support calendar yet? Here are some tips to consider when mapping out the year.

Every industry or business serves someone. Larry Miller discusses why it is important to Invest in the Basics of Customer Service.

A call to a customer department is, in many cases, enough to spike a customer's blood pressure. Joe Mont takes a look at The Best and Worst of Customer Support.

The Arts Business Institute provides their thoughts on How to Provide Outrageously Good Customer Service.

Company News and Announcements

TeamSupport has had a great deal of changes and added features over the past year, so GetApp took the time to revisit and reevaluate our help desk software. Here's their latest review - Supporting your B2B Business – Review of TeamSupport Customer Support Software.

TeamSupport is hiring! We are in search of a talented Software Developer with 2+ years of experience with web (ideally SaaS) development and skilled in jQuery, Web Services, CSS/HTML, SQL, C#, and GUI design. Experience with API development is a plus.

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