Support Desk
$35/mo/agent - $25/mo if paying annually
Designed for end user customer support or internal help desk operations. Easily assign, track and manage support requests.
- Includes integrated customer and contact database.
- In addition, create and customize any type of ticket. We Include a few defaults to help you get started and can be used "as is" or modified to fit your needs.
- Option to add-on Advanced Customer Portal.
- Customer Chat included for FREE.
Focus
Providing great service and support should not add complexity and expense. In fact, with the right tool set, this effort should become easier. You will easily differentiate your support offering and meet the high expectations your customers and end users have.
Streamline Resolution
As with any support operation, the goal is to collect, organize and quickly resolve issues that have been reported - whether that is a computer down the hall, or a product that is not working correctly at a customer site. TeamSupport is organized in such a way that you will spend less time looking for critical data and increase time to resolution. We accomplish this by providing you with a unique, multi-angle ticket view.
Connect and Track
You will easily connect customers and end users to their reported issues with our powerful email integration, self help tools and more. In addition, you can create support groups such as escalation teams and shorten issue resolution time. Track time spent on your tickets and run reports that can tell you how much time is being devoted to customers, end users and specific issues.
One of the best ways to learn about a new technology like TeamSupport is to attend a live one on one web demo. Our team is ready when you are to not only go over our solution, but also answer any questions that pertain to your specific operation. Send us an email or give us a call (800.596.2820) and we will take it from there.
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