CUSTOMER DATABASE
TeamSupport includes a comprehensive Customer Database so that you can link tickets directly to organizations and individuals. With a single click you can see all current and past tickets associated with a customer so you can get a complete 360 degree view. You can also attach files that are specific to each customer and log notes as well. If you are a Salesforce.com or Highrise customer, we offer native integration which allows you to bring in customers and contacts into your TeamSupport account. When tickets are associated to these customers in TeamSupport, a note about the ticket will appear in the Salesforce and/or Highrise record. This is a great way to utilize best of breed solutions and save your operation a great deal of money!