Customer Support Software Application Tour :: KNOWLEDGE BASE

Support Software Tour

	KNOWLEDGE BASE The Knowledge Base lists all tickets that have been flagged as articles. Any ticket can be assigned to the Knowledge base making it easy to share solutions to common problems with both internal teams as well as your end users. This is a great place to segregate and display helpful information such as how to configure products or various protocols that should be followed. You can embed url's and even add your own html with ease.
	DASHBOARD \| TICKETS \| TAGGING \| SEARCH \| KNOWLEDGE BASE \| REPORTS \| USER GROUPS \| CUSTOMER DATABASE \| ADVANCED CUSTOMER PORTAL PUBLIC KNOWLEDGE BASE \| LIVE CHAT \| PRODUCTS & VERSION TRACKING \| INVENTORY & ASSET TRACKING \| WIKI \| WATER COOLER

	DASHBOARD \| TICKETS \| TAGGING \| SEARCH \| KNOWLEDGE BASE \| REPORTS \| USER GROUPS \| CUSTOMER DATABASE \| ADVANCED CUSTOMER PORTAL PUBLIC KNOWLEDGE BASE \| LIVE CHAT \| PRODUCTS & VERSION TRACKING \| INVENTORY & ASSET TRACKING \| WIKI \| WATER COOLER

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