Press
TeamSupport.com Wins Best of SaaS Showplace Award
February 16, 2010
THINKstrategies, Inc., the leading strategic consulting company focused on the business implications of the on-demand services market, announced today that TeamSupport.com has been named the latest winner of theBest of SaaS Showplace (BoSS) Awards program, which is aimed at promoting the measurable business benefits being delivered by today's Software-as-a-Service (SaaS) solutions... Read article.
TeamSupport.com Adds Live Chat to Their Customer Support Toolkit
February 9, 2010
TeamSupport.com – a trend setting provider of SaaS-based customer service and help desk tools – today announced the release of “Live Chat,” a fully integrated enhancement to the company’s flagship customer support application... Read article.
TeamSupport.com Introduces "Water Cooler," Social Networking for Support Teams
January 12, 2010
TeamSupport.com – a trend setting provider of SaaS-based customer service and help desk tools – today announced the release of "Water Cooler," a communications and social networking enhancement for the company's flagship customer support application... Read article.
We’re All in This Together - Break down internal silos to yield more-satisfied customers. by Robert Johnson
December 22, 2009
The evolution of service applications designed for the software industry has been very interesting to watch. At least two, and arguably three, distinct system categories have evolved, and the separation of these systems exacerbates the silo mentality... Read article.
TeamSupport.com Enables Industry Leading Client Support for Associated Third Party Administrators
December 8, 2009
TeamSupport.com – the popular integrated SaaS based customer service, product management, and bug tracking system – today announced that Associated Third Party Administrators (ATPA), a global leader in benefits administration, has successfully deployed... Read article.
Of CRM Golden Calves and Ten Commandments of SaaS Landlordship by Jerome Pineau
November 20, 2009
I have a pet peeve concerning two things I’ve been meaning to write about lately, namely CRM and multi-tenancy. I recently read an excellent article referencing both concepts and thought it might be a good stepping stone... Read article.
Team Support is bringing your engineers to your customers by John Moore
November 26, 2009
One of the greatest parts of writing this blog is the opportunity to meet with passionate people who are focused on helping customers more easily participate in the success of the products they use every day. I recently chatted with Robert Johnson and Eric Harrington, CEO and COO of TeamSupport, respectively. Robert has a great saying... Read article.
TeamSupport Now Available on the Salesforce.com AppExchange
November 19, 2009
TeamSupport.com today announced that TeamSupport – the company's SaaS based customer service and software management suite – is now available on the salesforce.com AppExchange. Certified salesforce.com partner TeamSupport expands the power of Salesforce CRM by providing access... Read article.
TeamSupport.com Announces Fall '09 Release
November 10, 2009
TeamSupport.com – an integrated SaaS based customer service, product management, and bug tracking system – today announced the immediate availability of their Fall 2009 release which includes new customer-focused features and 3rd party software integrations, including... Read article.
TeamSupport.com Workflow Adds-Up for Data Financial, Inc.
October 13, 2009
TeamSupport.com – an integrated SaaS based customer service, product management, and bug tracking system – today announced that Data Financial, Inc. (www.DataFinancial.com), a major supplier of financial equipment and software solutions for the banking, gaming and retail industries, has joined the growing community of TeamSupport clients... Read article.
Integrated Clinical Systems Adopts TeamSupport.com Workflow
September 23, 2009
TeamSupport.com – an integrated SaaS based customer service, product management, and bug tracking system – today announced a significant commitment by Integrated Clinical Systems, Inc., the preeminent provider of data visualization and reporting solutions used in clinical trials by the pharmaceutical industry... Read article.
TeamSupport.com Scales Beanstalk
August 26, 2009
TeamSupport.com – an integrated SaaS based customer service, product management, and bug tracking system – today announced a compelling integration between TeamSupport and Beanstalk (www.BeanStalkApp.com), a popular hosted Subversion (SVN) platform created by Philadelphia based WildBit. Beanstalk is used by software developers to... Read article.
TMCnet Blog - OpenAir, NetSuite, TimeTrade, TeamSupport.com, ESecuritel, GoldMine, Intaglio, Oracle by David Simms
August 21, 2009
TeamSupport.com has announced integration between TeamSupport and 37Signal's CRM... Read article.
TeamSupport.com Integration Elevates Highrise CRM
August 17, 2009
TeamSupport.com – an integrated SaaS based customer service, product management, and bug tracking system – announced today a powerful integration between TeamSupport and 37Signal’s popular CRM system HighRise... Read article.
Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud) by P.J. Jakovljevic
July 31, 2009
According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment. Rather than hiding in a cave and waiting for the calamity to pass, some creative business software companies and individuals have been coming up with new value propositions... Read article.
Microsoft Startups to Watch by Alpa Agarwal
July 6, 2009
TeamSupport is a web-based software-as-a-service that integrates a customer relationship management (CRM) solution with product development. When customers make requests for new features or identify bugs, they can be easily logged into the software... Read article.
Customers Win when Support, Development and QA Communicate by Robert Johnson
July 3, 2009
No one ever said that being a software company CEO is an easy job. The responsibilities are endless and you must constantly monitor every area of the organization, especially customer activity and the product roadmap. While technology can't solve all of a CEO's problems... Read article.
For Full-Service SEs, this product is for you. by Jerome Pineau
June 29, 2009
I have not written specifically about my SE job before here at XSPRADA because I try to keep this blog fairly technical, or at least directly related to database and BI issues, but I want to make an exception this time. Reason being I recently discovered a very interesting SaaS offering... Read article.
TeamSupport.com Named "Start-up of the Day" by Microsoft
June 12, 2009
TeamSupport.com – a first-of-its-kind, SaaS-based integrated help desk and bug tracking system – was named "Startup of the Day" by the Microsoft® BizSpark™ program, a global endeavor to encourage the success of promising early stage business startups. Microsoft BizSpark acknowledged TeamSupport’s achievement with a company profile on www.microsoftstartupzone.com on Friday, June 12, followed by an interview with Robert C. Johnson... Read article.
Texas Startup profile: TeamSupport by Alexander Muse
May 21, 2009
I had a chance to chat with Robert Johnson about his Dallas-based startup: Team Support. Working with Kevin Jones and Eric Harrington the company offers a customer service application designed for software companies. They have merged an enterprise level help desk application... Read article.
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