Security
TeamSupport delivers top-notch security and privacy of our clients' information. By utilizing the most comprehensive security technologies available, we are able to ensure that all of your information is safe.
We employ SSL 128-bit encryption and other privacy protection technology used to secure all of our data. To ensure the security and privacy of our clients' information, we devote significant resources to continually develop our world-class infrastructure. When you sign up with TeamSupport, you can rest assured your data is backed up and safe.
Facility Security
TeamSupport servers are hosted by Colo4, a SAS 70 Type II Audited facility located near our offices in Dallas, Tx. Colo4 offers unsurpassed connectivity for high-demand bandwidth intensive applications in a secure environment. Our hosting partner provides 24-hour physical security, picture identification, redundant electrical generators, redundant data center air conditioners and other back-up equipment designed to keep servers continually up and running.
Data Encryption
We leverage the strongest encryption products to protect customer data and communications, including 128-bit Verisign SSL Certification and 1024 Bit RSA public keys. Users will notice "https" in the browser, which indicates that data is fully shielded from access while in transit.
User Authentication
Our clients access TeamSupport only with a valid username and password combination, which is encrypted via SSL while in transmission.
Operating Systems
TeamSupport enforces tight operating system-level security by password protecting all operating system accounts and production databases. We also enforce tight operating system-level security by using a minimal number of access points to all production servers.
Reliability
Our service is designed to operate 24 hours a day, 7 days a week, 365 days a year. To see historical TeamSupport availability, please click here.
Backup
All networking components, SSL accelerators, load balancers, web servers, and application servers are redundantly configured. All Customer data is duplicated and saved on a backup database server for redundancy. We conduct multiple onsite and offsite backups each day.
|
