SCROLL TO EXPLORE
AI Agents
Advanced Analytics
Customer Intelligence
Go Beyond the Ticket.
Unlike generic support tools, TeamSupport connects every conversation to account-level insights. See the complete customer story, not just isolated tickets. Supercharge your support and success teams to spot churn risks and expansion opportunities in real-time.
Break Down Silos
Teams operating in silos miss critical retention signals and growth opportunities hidden in support conversations. Share account insights across support, success, and product teams.
Prevent Churn
Identify at-risk accounts before they leave with our proprietary Customer Distress Index, which monitors engagement patterns and sentiment across all touchpoints.
Build Better Products
Your customers are telling you what to build next, but those insights get buried in support tickets. We surface the feature requests that matter most and show you which ones drive revenue.
Scale Faster
Maintain personalized support even as you grow with AI-assisted workflows that handle routine questions while freeing your team to focus on complex customer needs.
INTELLIGENT SUPPORT
AI Built for B2B Support Problems
TeamSupport’s AI analyzes tickets, surfaces customer insights, and suggests solutions to help agents resolve tough problems faster.
Trusted by 1,200+ support teams
Support That Drives Business Growth
An intelligent support platform that delights customers and improves your product.
Support
Turn Tickets Into Insights
Our comprehensive ticketing system includes customer distress tracking, product tagging, and deep analytics that help you identify trends before they become problems.
Key Features:
- Account-level insights and 360° customer view
- Bug priority scoring for development focus
- Product analytics that inform your roadmap
- Customer distress monitoring for proactive intervention
B2B Support That Grows With You
“You can expect us to be long-time customers. We’d probably have to hire about five people to do the things that TeamSupport does for us today”
Get the Answer
TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built support platform for SaaS companies focused on onboarding, retention, upselling, and building great products.
“TeamSupport is critical to our company’s success”As someone who is deeply involved in cloud operations, I've had a great experience with TeamSupport. Its ticketing system is particularly outstanding, allowing us to work closely with customer queries. The centralized tracking is what I like best about it, which makes teamwork more effective. Then the interface is pretty intuitive, and of course the analytics feature plays a huge role in active support strategies.
Read Full Review
“Perfect for Support”We love the custom fields to track tickets, the automation rules to get tickets to the right people, and the intuitive reporting.
Read Full Review
“TeamSupport provides an effective way of creating and following up on customer queries”TeamSupport's ease of handling customer tickets and smooth intermingling with inventory management capabilities is outstanding. Our admin team found navigating through the support centre very easy and the informative webinars provided by TeamSupport made our onboarding process a lot smoother. This really fast-tracked us.
Read Full Review
“TeamSupport makes customer support easier”TeamSupport's ease of handling customer tickets and smooth intermingling with inventory management capabilities is outstanding. Our admin team found navigating through the support centre very easy and the informative webinars provided by TeamSupport made our onboarding process a lot smoother. This really fast-tracked us.
Read Full Review
Customer Support News & Updates
Read our latest TeamSupport content
Empower Your Software Customers With Self-Service Solutions
Beyond the Ticket: Streamlining Support with TeamSupport Automation
Customer First: Simplifying Ticket Management with TeamSupport
