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Customer Intelligence
Accessible Reporting
Proactive Support
Develop a true 360° view of your customer
Get the power of customer support analytics at your fingertips. Our Insights dashboard helps you track changes in customer satisfaction and health, identify churn risk or upsell opportunities, analyze product usage, and more.
Increase Customer Satisfaction
Use customer support analytics to identify pain points and areas for improvement, so you can address issues proactively, leading to higher levels of customer satisfaction and loyalty.
Customizable dashboard
Set up your dashboard any way you want so you can have all the information you need at your fingertips
Accessible reporting
TeamSupport gives you access to real-time customer support analytics that you can access any time on any device
Confident decision making
Stay ahead of trends by mapping KPI thresholds and alerts and apply learnings to make informed decisions
TeamSupport is integrated with
Discover better ways to connect with your customers
Create custom dashboards for agents, managers, and groups so your team can focus on the most relevant metrics for their work. Provide agents with the detailed and up-to-the-minute information they need to make the best possible decisions so you can increase customer satisfaction and reduce churn.
Real-time analytics for forward-looking companies
“Before TeamSupport, we had no way to measure the impact of our support operations in real time. The TeamSupport dashboard gives us a windshield view, so we are able to look ahead and be more proactive in our approach to the customer relationship and product development.”
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Have a Fully Onboarded Team in Less Than a Month
TeamSupport is designed for customer support teams to grasp quickly and intuitively, saving onboarding costs.
Timely data for quick decisions
TeamSupport offers real-time monitoring capabilities, allowing businesses to identify and address issues as they arise, minimizing their impact on customer satisfaction.
