Self service support
Automated workflows
Omnichannel support
A simple solution for complex ticket management
TeamSupport helps you solve complex issues across multiple channels with one, easy to use solution. Our ticket management tool supports better collaboration, self-service options, and faster resolution times so you can provide an optimal customer experience.
Ticket Management Features
Close tickets more efficiently with fewer delays
Data analytics
Access comprehensive customer and product information so you can deliver personalized support.
Automation
Automate repetitive processes so your team can focus on solving complex issues.
Seamless collaboration
Connect specialized teams and keep everyone in the loop for complex ticket management
Go beyond ticket management
Reactive customer support is not sustainable. Your business needs to know churn risk before it escalates, so your team can collaborate, escalate issues, and get them resolved quickly. With our Customer Distress Index (CDI), you can gauge customer satisfaction and get more context behind each ticket so you can prioritize issues more effectively.
A one-stop shop for customer support
“We discovered early on that TeamSupport was so customizable, we could make it do anything we wanted. We found new ways to automate and were able to stop using our old disjointed systems entirely.”
Manage complex tickets under one roof
TeamSupport helps agents resolve issues quickly with fewer delays