The Jira integration in our customer support software empowers your teams to be more collaborative by connecting Jira projects and tasks directly to our software. We make it easy for different departments to keep track of items that need attention through bidirectional syncing. If you are using Jira to keep track of bugs and projects and your support team has identified a problem that needs review by your development team, the real-time sync between the two products makes it simple for your teams to collaborate, remain informed, and overall, improve your customer experience.

How It Works

• Give your customer support agents full visibility into tasks and projects by automating issue/ticket updates. You can also link any number of TeamSupport tickets to any number of Jira issues.
• Keep Jira and TeamSupport in sync by seeing changes as they’re made – in real-time. Automatically update comments, actions, priority changes, and more in both systems as it happens.
• Easily track communication and progress by displaying important TeamSupport information such as ticket number, status, and type directly within the Jira issue. Use the bidirectional sync to ensure everyone is informed with the latest up-to-date information on tasks.

Want to see everything our integration can do?