AI Assist Just Got Smarter and More Intuitive
TeamSupport’s innovative AI Assist is designed to help agents solve problems faster with greater ease. Now we’ve made these tools even more powerful with advanced search capabilities, making it simpler for agents to resolve issues quickly.
TeamSupport’s AI Assist incorporates conversational technology, drawing from historical data and previous interactions to provide detailed information and suggest relevant articles from your Knowledge Base, if you’ve set one up. Our AI can provide specific solution recommendations, recommend key stakeholders for support, and generate replies with adjustable tones.
With our latest enhancement, TeamSupport AI can pull from not only internal resources, but also external ones. As our AI works to ingest and search external website data, it can also combine that information with internal resources, like chat histories or customer communications. That means that agents can spend less time typing in full queries, and get more relevant, accurate results in return.
Agents can simply search keywords, like they would in any search engine. TeamSupport’s AI can now scan external website data to retrieve and summarize relevant information from a wider selection of resources, including specific ticket histories and even public websites. Agents can find relevant answers through both exact keyword searches and contextual searches. By inputting less and receiving more, support teams can ultimately resolve more tickets in less time.
Want to learn more about TeamSupport’s AI and other new features coming soon? Schedule a walkthrough with one of our product experts.
