As artificial intelligence continues to change the landscape of the digital world, every industry is impacted differently. Software companies face a unique challenge in managing ever-evolving feature updates and complex technology. With AI, service can be simplified and support can be streamlined. At TeamSupport, we know the value of scalable support solutions. Our AI elevates our robust platform and all it has to offer, while maximizing the digital transformation industry-wide.
AI-Powered Software
Support agents often have workloads that exceed their capacity, as customer requests and new needs come in at a record pace. Our AI tools are designed to understand inquiries and help agents save time on manual processes. With TeamSupport’s AI Assist, routine tasks can be automated in efforts to free up valuable time for support agents. AI can be used to categorize tickets based on historical data and customer information, ensuring that issues are addressed swiftly and efficiently. For software companies tackling high volumes of support tickets and incoming inquiries, AI Assist maintains the quality of support while reducing the workload of the team.
Personalized Intelligence
TeamSupport’s AI Assist incorporates conversational technology, generating a response to individual inquiries that provides detailed information. By acting as a copilot to help agents close tickets faster, AI Assist works to bring resolution with less manual work on agents.
Users can ask TeamSupport to expand on a specific response, and AI Assist will draw on historical data from previous interactions and customer history. It will also suggest relevant Knowledge Base articles, key stakeholders, resources from the internet, and act as a search engine to provide the most up-to-date data. AI Assist is drawing on new information from internal sources with each solution, continuously learning and suggesting more comprehensive resolution options.
Agents can also use AI Assist to adjust the tone of the reply, making it more professional, friendly, direct, or whatever makes the most sense for the situation at hand. With tone enhancement, you can generate as many variations of the reply as you need until you find the perfect response.
Working Proactively to Achieve Resolution
Successful software companies work with a proactive approach, seeking to get ahead of problems and mitigate their impact on customers. This type of support reduces ticket volume and customer dissatisfaction, while keeping customers coming back.
AI can detect trends, automate processes, and customize workflows to ensure that tedious tasks are taken care of swiftly. TeamSupport’s AI reacts to the unique needs of customers to help your agents do more, with less.
Leveraging AI
With the insights AI provides, software companies can identify patterns and trends to refine customer support. By freeing up time for ticketing agents, businesses can stay ahead of the curve and maximize customer satisfaction.
TeamSupport’s AI learns alongside your team, drawing on previous interactions, histories, and summaries to determine information about each individual customer. Data-driven decisions enhance the support process through personalized support. AI Assist automates routine tasks, improves user experiences, refines features and enables your team to deliver faster, proactive support.
TeamSupport’s AI provides specific recommendations, generates replies with adjustable tones, and pulls from both internal and external resources to access the most accurate results. By saving ticketing agents valuable time, support teams can resolve issues and act proactively. Designed to help agents solve problems faster and simpler, our AI streamlines your strategic initiatives.
In an industry where the customer experience is what sets software companies apart, leveraging AI is imperative. TeamSupport’s AI Assist is the next step in building lasting customer relationships, and achieving customer satisfaction.
Want to learn more about TeamSupport’s AI and other new features coming soon? Schedule a walkthrough with one of our product experts.
