As your company scales, your support team may not be able to scale at the same rate. SaaS businesses often can’t hire at the same pace of increasing customers. Often, when new employees are hired, they still need several months to ramp up and learn the product. Your ticketing agents are learning about the product and teaching customers about it at the same time.
At TeamSupport, we understand that small teams may not be able to keep up with a growing customer base and we know the value of efficiently onboarding both employees and customers. Our platform is designed to grow with you and your team.
Complete Transparency
TeamSupport enhances collaborative efforts by providing a centralized platform for your ticketing agents. This allows your team, big or small, to manage interactions and efficiently share information.
With a highly customizable interface, your team can communicate directly within the ticket management system to facilitate real-time discussion. All customer inquiries and support tickets are managed in one place, making it easy for fellow team members to see what is going on and respond accordingly without the need for separate channels.
Agents can also use TeamSupport to collaborate with other departments, facilitating communication and working cross-collaboratively to solve problems. Our software supports your agents having visibility and access to all tickets and customer information.
Onboarding Made Easy
With templates, checklists, ticket categories, and other organizational tools, TeamSupport makes onboarding your customers simple. Ticketing agents are able to monitor the first 30/60/90 days of the customer journey to ensure they are on track, meeting their goals, and getting the most out of your software.
By using TeamSupport’s Knowledge Base, your team can create a repository of FAQs, articles, and resources to provide best practices across your software. This can help agents access information quickly, encourage self-service from customers, and reduce ticket response times.
Identifying trends and patterns can also provide detailed insight into customer behavior, allowing your ticketing agents to proactively respond to potential challenges. Teams can analyze performance metrics and customer feedback utilizing our expansive reporting and data analytics, and resolve problems before they even arise.
Access to AI
We know the value of scalable support solutions for small teams, and our AI was designed to meet that need. For software companies tackling high volumes of incoming inquiries with a nimble team, AI Assist maintains the quality of support while reducing the workload.
TeamSupport’s AI provides personalized recommendations, generates unique replies with adjustable tones, and accesses resources internally and externally for the most accurate results. With automatic ticket summarization and the ability to recommend next steps and key stakeholders, our AI enables your team to deliver faster, more proactive support.
With a small team, time is extremely valuable. We are constantly updating our AI to stay on top of innovation and help your team do more, with less.
Scale with TeamSupport
TeamSupport was built for growing SaaS companies, from start-up to scale-up. Our customizable software encourages your team to empower your customers, and make the customer journey as seamless as possible.
Our software can solve your challenges, freeing up your team to solve your customer’s challenges. As your SaaS business grows, your team does not need to keep pace. You can make the most of a small team by utilizing our robust platform.
With our transparent ticket management system, simplified onboarding processes, and ever-evolving AI, we are uniquely suited to meet the needs of your SaaS organization. TeamSupport can address the needs of your team, supporting a proactive approach to customer satisfaction.
Interested in learning how TeamSupport can help your team maintain excellence as your customer base grows? Sign up for a product demo today.
