The customer support industry is constantly evolving, and software companies face a unique challenge in keeping up with technology in this increasingly digital world. SaaS businesses need a customer support software that keeps up with these changes, and can meet customer needs effectively and efficiently. TeamSupport was designed with this in mind. Our platform is dedicated to making ticketing agents’ lives easier, and helping software businesses do more with fewer resources.
For teams looking to transform customer complexities into resolutions, TeamSupport streamlines customer satisfaction.
Controlling Ticket Management
A positive customer experience is essential to the success of your business. Without customer support software, your team may struggle to keep up with customer inquiries and requests. TeamSupport’s effective ticket management system offers an array of valuable features and hands-on training so your team can address tickets swiftly.
Tickets can be created through various channels, and then assigned to specific team members and prioritized according to your company’s standards. With our award-winning customer service, customizable platform, and streamlined ticketing system, you can say goodbye to overworked agents and under-addressed tickets.
Integrating with Current Tech Stacks
SaaS companies rely on technology to boost agent productivity and meet customer demands. As your business grows, your tech stack must keep up. TeamSupport offers seamless integrations with over 30 tools, including Salesforce, Slack, Jira, and Azure DevOps.
With easy-to-use features like real-time data updates and self-service options, TeamSupport has the tools your agents need to use their tech stack to save valuable time. By encouraging collaboration and communication between your existing systems and TeamSupport, your team can maximize efficiency.
Accessing Detailed Data Insights
Without detailed access to data insights, SaaS businesses cannot fully understand their customers. The opportunity to track patterns and trends for each individual customer encourages teams to monitor behavior and identify areas for improvement.
TeamSupport’s data and reporting capabilities provide detailed information about customers, including past interactions and customer sentiment. With comprehensive customer information, ticketing agents can deliver personalized support.
Keeping Up Communication
Customers want to reach ticketing agents on their own terms and timeline. At TeamSupport, we know how important it is to make sure your customers are seen and heard.
Our omnichannel ticket management software allows for your customers to access your agents anytime, anywhere. Tickets are automatically created through emails from customers, ensuring your team doesn’t miss an inquiry. With a phone call, TeamSupport’s software simplifies the call logging process for agents to easily record the important details. Through social media integrations, the customer hub, and live chat, your team can stay on top of customer outreach.
Getting to Know Your Customers
Proactive support is vital to achieving resolution quickly and maintaining customer loyalty. The more ticketing agents know about your customers, the quicker they can solve their problems.
In addition to customer surveys built into TeamSupport’s product, we also provide a proprietary health rating. Our Customer Distress Index (CDI) takes in detailed information about each customer to gauge their satisfaction rating, and provide context behind each ticket. We have the tools for your ticketing agents to prioritize efficiently, responding proactively to customers before problems even arise.
Stay Ahead of the Curve
TeamSupport’s software was built for SaaS companies. We understand the complexities of customer support, and have simplified the process to resolving complex issues. With automated processes, streamlined integrations, a detailed database, and proactive tools, we can help you meet customer needs and exceed their expectations.
Interested in learning more about TeamSupport’s SaaS-oriented solution? Book a demo today.
