How does TeamSupport compare to Jira Service Desk?
- B2B – TeamSupport is specifically designed to handle the lower volume but higher complexity issues that B2B companies face.
- Customization – Because you’re a B2B organization, you need to be able to customize the product to fit your needs and feel like YOU. Our level of customization is unmatched compared to Jira.
- Database – We offer an in-depth customer database that gives customer service agents the information they need to solve cases faster. Data is easy to understand on our simple yet effective reporting dashboards.
- Product Suite – Because we’re a customer service platform, we offer a wide range of products to manage all of your customer support efforts including live chat software. Because of this, we’re able to recommend products that empower you to build customers for life and reduce your churn rate.
- Relationship and Support – We’re a passionate and customer-centric team, so we support you in every way possible. We value your feedback, turn it into action, and are easy to connect with.
But don’t just take our word for it, here’s what our customers say:
TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.
Heather Mueller, Jackrabbit Technologies
TeamSupport has been instrumental in offering our clients a one-stop support portal, that we can manage easily and reliably hand off between agents.
Raimund Hook, Ontology Systems
See why TeamSupport is a great alternative to Jira Service Desk
It has dramatically increased the efficiency of our support team. We’ve been able to handle 43% more tickets with 30% less staff since implementing TeamSupport.
Sandy Crowley, ICANotes
