It's bad enough when you lose a customer. It's worse if you didn't see it coming. With TeamSupport' IT Ticketing Tool you can monitor churn indicators with our Customer Distress Index (CDI), allowing you to take proactive steps to save your customers.
If you think satisfied customers is good enough - think again. Customers want to be delighted. With TeamSupport you can turn customers into promoters with knowledge bases that empower self-service, speedy response times, and cross-team collaboration.
When your support team shifts the focus from individual tickets to the customers as a whole you begin creating lifelong customers. The TeamSupport solution allows you to maximize customer lifetime value - vital for every B2B company - with a whole customer, not ticket, view.
Our support ticket system enables you to automate repetitive processes so your service team can focus on creating exceptional customer relationships.