TeamSupport customer support software offers a seamless integration with Microsoft Teams ® —a popular workplace collaboration platform—to enable stronger communications between departments and streamline workflows. TeamSupport has the ability to post messages on any Microsoft Teams channel through its powerful Ticket Automation feature that allows you to create rules for handling tickets. Customers benefit from both the engagement and collaboration capabilities of Microsoft Teams and the award-winning customer support offered by TeamSupport.

How It Works

When any of the ticket automation triggers run on a ticket, it will post a message to the correct Microsoft Teams channel. There are endless uses for this feature, including:

• Automatically reminding customers when they haven’t responded to a ticket
• Managing escalation when a ticket has been opened longer than a certain time
• Notifying managerial users if a ticket bypasses a specified threshold
• Routing the ticket to a specific user or group depending on keywords in the subject of the ticket
• Sending an automatic response to a user with specific tips if there are keywords in the subject
• Putting a ticket in a specific user’s queue automatically
• Changing the type of a ticket if a certain Product is specified Changing the group of a ticket if a certain Custom Field value is specified

Want to see everything our integration can do?