Customers want to reach you on their terms. Allow them to meet you when and where it’s convenient for them with our Support and Chat platforms as part of our omnichannel customer support software.
If a customer sends you an email, TeamSupport will automatically create a ticket for you, guaranteeing your team doesn’t miss any inquiries. With simple email integrations to all your favorite apps, the auto-ticket creation process increases team efficiency and allows them to focus on their conversations more.
Our omnichannel customer support offerings make it easy to customize email templates to include your logo, custom color scheme, and other branding elements to enhance the professional look of your communications with customers. You can also see whenever an end-user updates tickets via email, making it easy to see when customers respond to you.
Live Chat
Not only does Messaging & Live Chat have the highest average CSAT score of any channel, but you can also use it to easily identify trends for robust analytics. With TeamSupport, simple chat inquiries are quickly answered while more complex matters are turned into a ticket – ensuring timely and accurate responses to all customer needs.
The powerful Hub Software Development Kit included in our omnichannel customer support solutions enables you to create hyper-personalized, branded customer experiences. For industries concerned about sharing sensitive personal information, rest assured that ours is the world’s first HIPAA-compliant live chat software. This makes our solution a game-changer for the healthcare sector and beyond.
Customer Hub
Self-service is an important part of the customer experience because it empowers customers to tend to minor tasks on their own and allows your agents to focus on more complex matters. Have a common ticket coming in? Simply turn the answer in a Knowledge Base article for quick access and solutions. With TeamSupport’s fully customizable Customer Hub, customers can find the answers they need in ways that they favor.
By providing your customers with easy access to FAQs, our omnichannel customer support platform reduces the volume of calls your representatives receive and frees them up to spend more time on complex issues. You also have the option to add and configure additional hubs to deal with specific product lines for a more refined self-service tool.
Phone-to-Ticket
When customers call you to discuss their needs, TeamSupport makes it simple to recall all details of the conversation. By creating call logs, integrating with RingCentral to ensure the proper customer information is instantly displayed, and even auto-directing voicemails to emails then tickets, your team no longer has to rely on memory. These abilities encourage faster resolution times and guarantees details are remembered. Using our omnichannel support software ensures nothing will be left to slip through the cracks that could lead to disgruntled customers.
Social Media
Reaching out to businesses via social media channels is becoming more convenient for customers these days, so you need to make certain you’re there when they do. Integrate with Facebook and Twitter so that you never miss a message if they contact you there.
Staying on top of the myriad social channels out there today can be challenging, even for large companies. Adding our omnichannel support solutions to your operations can streamline the entire process and makes for seamless customer outreach — no matter how you choose to engage.
