We are thrilled to announce that TeamSupport, the leading customer support platform for B2B SaaS companies, has once again earned top recognition in the industry. Our commitment to providing exceptional service has been highlighted in the prestigious Software Advice Frontrunners report for the Help Desk category, released in 2025. This recognition solidifies TeamSupport’s position as the top choice for growing companies seeking robust customer support solutions.
Being featured on Software Advice’s Flagship Frontrunners Report not only reflects our product’s superior functionality and user experience but also our dedication to continuously evolving and enhancing the customer support experience. For over a decade, TeamSupport has focused on meeting the specific needs of B2B companies, and this latest achievement is a testament to our ongoing commitment to deliver software that not only meets but exceeds expectations.
Why TeamSupport Stands Out
TeamSupport’s recognition in the Software Advice Frontrunners report is a direct result of our relentless focus on user-friendly design, customizable features, and streamlined workflows that enable businesses to provide personalized, efficient support. Our platform offers comprehensive help desk functionality, including ticket management, reporting, automation, and collaborative tools, all while maintaining ease of use for both support agents and clients.
What makes TeamSupport unique?
- Collaboration: Unlike traditional support platforms, TeamSupport fosters collaboration across departments, enabling support teams to work seamlessly with product development and other teams. This holistic approach ensures that customer issues are resolved quickly and with context, improving satisfaction.
- Personalized Support: TeamSupport’s ticketing system goes beyond simple ticket tracking. It allows agents to deliver highly personalized support experiences by providing a complete view of each customer’s journey, making it easier to resolve issues promptly and anticipate their needs.
- Automation & Reporting: Our platform includes robust automation and reporting tools that save time, enhance efficiency, and provide valuable insights into support performance. These features help businesses optimize workflows and ensure that resources are being used most effectively.
What Customers Are Saying About TeamSupport
Our customers have always been the true advocates of TeamSupport’s capabilities, and their feedback continues to drive our growth. Here’s a glimpse at what reviewers are saying:
“I like the ease of communication and offering support with TeamSupport. The software is well-equipped and I like the help desk support capabilities. It is awesomely affordable.”
[Source: Software Advice]
“TeamSupport exceeded my expectations when I saw the results of having more personalized support with each client. The ticket system allows for an easier response and follow-up, which improves the experiences that clients have by giving faster responses and allowing customer service agents to better understand each case.”
[Source: Software Advice]
“It has a simple UI and an easy-to-use application which has made communications easy. The report building and ticket automation features are very good.”
[Source: Software Advice]
These testimonials highlight the key aspects of TeamSupport that customers find valuable—efficiency, ease of use, and the ability to enhance customer relationships with personalized, data-driven support.
What’s Next for TeamSupport?
While we are incredibly proud of this recognition, we are not stopping here. TeamSupport’s team is constantly working to enhance the platform, ensuring that our users have access to the latest tools and technologies to support their business goals. We are excited about what the future holds, including new AI-powered features that will continue to elevate customer support in the B2B space.
Join the Conversation
Have you tried TeamSupport yet? We value your input and would love to hear about your experience. If you haven’t already, please take a moment to leave a review on Software Advice. Your feedback is invaluable to us, and it helps other businesses make informed decisions about their customer support needs.
About Gartner Digital Markets:
Gartner Digital Markets is the world’s largest platform for finding software and services. More than 100 million people visit Capterra, GetApp, Software Advice, and UpCity across over 70 localized sites every year to read objective research and verified customer reviews that help them confidently choose the right software and services. Thousands of B2B companies work with Gartner Digital Markets to build their brand, capture buyer demand, and grow their business.
For more information, visit https://www.gartner.com/en/digital-markets
Disclaimer:
The Gartner Digital Markets badges from Capterra, GetApp, and Software Advice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved. Gartner Digital Markets badges constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner, Inc. or its affiliates.
