Companies choose TeamSupport over Jira Service Desk when they need to:
✔ Handle lower volume but higher complexity issues faced by B2B companies
✔ Prevent customer churn
✔ Leverage common sense AI features that exist in the workflow without requiring technical expertise
✔ Customize ticket statuses
✔ Access an in-depth customer database to give customer service agents the power to solve cases faster
✔ Manage SLAs at the customer account level
We’re a SaaS Company Ourselves
Unlike other applications, TeamSupport goes beyond basic support ticket management. We turn conversations into a holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
When you create happy customers, you’re creating more lifelong customers.
The first customer support platform built for B2B companies
We don’t cater to retail companies and B2C customers. We’re built for SaaS. TeamSupport has developed several features to help companies like yours scale and succeed. These include our:
Customer Distress Index
Instantly gauge customer sentiment so you can determine which accounts using your software may need proactive support.
Prioritization Score
TeamSupport automatically determines which bugs and features should be addressed first based on key data points related to your customer and your software.
Integrations
We integrate with developer applications like Jira and Azure DevOps, so you can easily send bugs and requests straight to your engineering team.
Product tagging
Link tickets to specific products or features so you can determine which functionality in your software is causing the most friction, or the most customer adoption and interest.